FAQs
Why Turks & Caicos?
With its pristine beaches, turquoise waters, villas, hotels, and world-class dining, Turks and Caicos is a safe, prosperous, highly modern island with everything you could want in a vacation spot. There are easily accessible water-sports and recreational activities, along with excursions to neighbouring islands like North and Middle Caicos. There are even some deserted islands to explore!
As an added bonus, Turks and Caicos offers direct and easy flights from the United States, Canada, and Europe.
What’s the benefit of staying at a villa?
Villas offer a privacy and serenity that no hotel can match. Our accommodations comfortably sleep four to six, so travelling in a group offers value that can’t be beat. You can treat yourself to a meal out or cook at home with your group. Stock the fridge however you like, and have drinks on your own private patio. With a villa, you have the power to make your trip exactly what you want it to be.
What happens when we arrive at the airport?
We recommend that you take the first available cab at the airport. Some guests ask about arranging a car service but we recommend not doing this. The rate for a cab is very reasonable and it avoids any connection issues if your flight is delayed or the customs line is backed up. From experience we strongly suggest supporting local cabs for airport runs. It has proven to be fast and efficient.
You can also rent a car at the airport. We are only a short 15 minute ride from the airport.
What happens when we arrive at the villa?
When you arrive at your villa, you’ll already have your keys in hand. Our representative will provide a quick tour of the villa and property. They’ll give you a phone number where you can reach them during your stay. If you need anything, don’t hesitate to call. We’re available any day, any time.
How far is the beach from my villa?
Grace Bay beach is about a 5-7 minute walk or 2 min car ride. We provide beach loungers and umbrellas to all Grace Shore Villa guests. We have a team down at the beach who will get you all set up! This is a very big feature for us. Our guests love the fact that they are guaranteed a lounger any time of day. No need to go to the beach to save a chair!
Where can we buy groceries?
The closest grocery store is Grace Bay’s IGA, just a five minute walk from the villas. They have all the recognizable brands and everything you need to serve up a feast or throw a party. There’s a bakery, a meat counter, a deli, lots of produce, and a liquor section. Just a quick warning: you can’t buy retail alcohol on Sundays in Turks and Caicos, so be sure to think ahead.
Can we bring pets?
Unfortunately, concerns about allergies among our guests on the estate make it impossible for us to allow animals. If you find yourself really missing animal-interaction, there’s a wonderful association called Potcake Place located at the nearby Salt Cay Plaza. They love to welcome visitors who want to spend time with their animals! We’re huge animal-lovers ourselves, so we’re excited to see this organization flourish.
Is smoking allowed?
Smoking is alright in the outdoor areas on the estate. Don’t forget, Turks and Caicos is just a short hop from Cuba so if you’re a cigar-fan, some of the best in the world can be found at the Island’s tobacconists.
When can we use the pool?
The pool is always available, but we ask that you do not use it after 11pm for the sake of guests at the estate’s other villas. Lounge chairs are also available. We also don’t allow glass near the pool, and ask that you refrain from diving for your own safety. A full list of rules can be found by the poolside.
What is the minimum stay?
During most of the year, there is a minimum stay of three nights. During the holiday season (December 20th to January 5th), our minimum stay is seven nights. Check our main page for seasonal rates.
Do you offer long-term rentals?
It’s all dependent on availability during the course of your intended stay. We do offer discounts for long-term rentals, so don’t hesitate to contact us for further information and to check availability!
What forms of payment do you accept?
We accept major credit cards and wire transfers.
Are there costs associated with air conditioning?
We provide metered air conditioning at each villa. On arrival, our representative will take a reading and compare it with the reading when you leave. The cost per kilowatt fluctuates, so we charge the going rate at the time of your stay. There is no up-charge.
Working on this model helps keep costs down, and we pass the savings on to you!
How does the cleaning-service work?
To keep your stay on your own schedule, we don’t dispatch a daily cleaning service to your villa. We supply ample towels and bedding to each unit, so you don’t have to worry about running short. If you’re staying for a longer period and want to have the villa cleaned, we can accommodate your request for a fee.
We ask that during your stay, you place your own garbage in the designated area.
What’s the weather like in Turks?
Turks and Caicos is perfect to escape the coldest months of winter.
The sweet spot runs from December to April, when you can expect temperatures approaching 30° Celsius every day (that’s over 80° Fahrenheit for our American friends), and very little rain. It’s absolutely perfect for a week in the sun just when you need it.
Temperatures are even warmer the rest of the year, but there’s a little more rain. Even so, Turks has an exceptionally low amount of precipitation year-round, so you can expect only a couple of inches of rain even in the wettest season.
In other words, whenever you come, you’ll be greeted by sunshine and warmth, perfect for the beach!
Booking and Cancellation Policy
We require a deposit of 25% in advance. The balance is due within thirty (30) days prior to your arrival. This can be paid either by credit card or wire transfer. Note wire transfers can take at least 10 days to clear. Alternatively, the full amount can be paid in one payment.
The Cancellation policy states that a fee of 10% plus cc or bank charges will be deducted from the deposit for administration fee, 30 days prior to arrival. There will be no refunds after this time.
Christmas and New Year’s bookings are non-refundable.
There is a 12% government tax on all rentals. This can be split between the deposit and final payment or paid with your final payment.
Check-in time is 4.00 p.m. The usual check out time is 10:00 am on the day of departure (unless otherwise stated).In the event of hurricane or similar, we will honor the rescheduling of your booking within 12 months, subject to availability. Renter acknowledges that trip cancellation insurance has been recommended.
Neither Island Escapes (TCI) Ltd nor the Owners of Grace Shores Villas are liable for any accidents or injuries sustained by renters or their guests. Renters shall be responsible for taking care to ensure that all furnishings, appliances and house contents are maintained in good condition, that the premises are kept in a clean and sanitary manner and that all refuse is securely bagged and placed in the waste containers provided. The Property must always be secured prior to being left unattended. Physical damage to any part of the Property or its contents will be the responsibility of the Renter. All disputes shall be settled under the Laws of the Turks & Caicos Islands. The Property Manager shall be responsible for the house orientation, maid services mid-week for a 7 night stay only and general care of rental home and tenants during rental.
Why chose Turks & Caicos to visit?
Turks & Caicos is known for its crystal-clear turquoise water, white-sand beaches, world-class dining, and relaxed island charm — the perfect destination for families, couples, and groups.
What makes Grace Shore Villas different from other villas?
Grace Shore Villas offers a uniquely elevated island experience. Our on-site support, Brian, is available throughout your stay to assist with anything you need, providing personalized support that most villas do not offer. Each villa also includes its own reserved private beach chairs and umbrellas on Grace Bay, giving you exclusive access to one of the world’s top beaches. Combined with our gated property, private pools, lush gardens, and prime Grace Bay location, GSV delivers comfort, convenience, and service that truly sets us apart.
What happens when we arrive at the airport?
Once you clear customs, taxis, private drivers, rental cars, and shuttle services are available directly outside the arrivals terminal.
What happens when we arrive at the villa?
You’ll receive check-in instructions prior to arrival. Our on-site support, Brian, will be there to meet you and help you get settled and help you with anything you need during your stay.
How far is the beach from my villa?
Grace Bay Beach is just a short 7 minute walk from the property, and each villa has its own reserved beach chairs and umbrellas for GSV guests only.
Where can we buy groceries?
Graceway Gourmet — the island’s main grocery store — is a quick 2–3 minute drive from the villas, offering fresh produce, snacks, drinks, and essentials.
Can we bring pets?
No — pets are not allowed at Grace Shore Villas.
Is smoking allowed?
No — smoking is not permitted at Grace Shore villas.
When can we use the pool?
The pool is available for guests to use but please be aware that quiet hours is between 11pm-6am.
What is the minimum stay?
Stays vary by season, but the minimum is typically 3-5 nights. During Christmas and New Years week we have a 7 night minimum.
Do you offer long-term rentals?
Yes — long-term stays may be available depending on the dates. Please contact us directly for
extended-stay inquiries.
What forms of payment do you accept?
We accept major credit cards and bank transfers. A deposit is required to secure your
reservation.
Are there costs associated with air conditioning?
Yes — due to island energy rates, air-conditioning usage may incur additional charges. Usage
is monitored and billed only if it exceeds the nightly allowance.
How does the cleaning service work?
A mid-stay clean is included for week-long bookings. Additional housekeeping can be arranged
for a fee.
What’s the weather like in Turks?
Turks & Caicos enjoys warm, sunny weather year-round with average temperatures between
27–32°C (80–90°F).
What is your booking and cancellation policy?
A 25% deposit is required to confirm your booking. And the remaining amount is due 30 days
before arrival. Cancellations vary by season and booking terms; full details are provided during
the reservation process. But outside of special occasion weeks we require 30 days notice for a
cancellation.
Do you provide beach chairs and umbrellas?
Yes — each villa has private, reserved beach chairs and umbrellas on Grace Bay exclusively
for GSV guests.
Is the property gated and secure?
Yes — Grace Shore Villas is fully gated, and each villa has its own private security system for
your peace of mind.
Do you offer grocery stocking or private chef services?
Yes — we can connect you with trusted grocery delivery partners and private chef services to
enhance your stay.
Do you have an on-site support?
Yes — our on-site support, Brian, is on-site Mon-Sat 8 am-5pm and is available for assistance,
maintenance, and guest support throughout your stay.
How far are restaurants and shopping from the villas?
The villas are centrally located in Grace Bay, just a 2–3 minute drive from restaurants,
boutiques, cafés, and local attractions. Or a 5-15 minute walk to most things in Grace Bay
Do the villas have WiFi?
Yes — all villas have high-speed wireless internet included.
How do we get around the island?
Taxis, private drivers, bikes, and rental cars are all available. We provide a list of trusted
transportation options after booking. We have also partnered with local car and bike rental
services so our guests get 10% off.
Do you provide baby items such as cribs or high chairs?
Yes — we offer baby items upon request, subject to availability at additional cost.